01Research use onlyEverything here is sold as a research material for laboratory use. Nothing is sold for human or animal use, and nothing on this site is medical advice. By entering you confirm you are buying for research.
02Labelled, not impliedEvery vial carries its name, its amount and its stated purity on the label. If your work needs documentation for a lot, ask us before you order and we will tell you exactly what we can provide.
03Private by designWe keep only what it takes to complete and ship your order, from your first visit to the package at the door, and nothing beyond that. Your data is not a product here.
04Moving the moment it clearsWhen your payment clears, your order goes to fulfillment at once, so there are no change-of-mind returns once it has shipped. If it arrives damaged, wrong or incomplete, or never arrives, tell us within 48 hours and you choose a replacement, a refund or store credit. Refunds go out within 15 days.
05Three parts, one standardThe software and hosting come from our platform provider, the store is ours, and the products come from their makers. Each of us does our part to the best of our knowledge; none of us promises more than the law gives you.
06Your rights, our liabilityNothing here removes a right the consumer protection law where you live gives you, you keep the courts and class proceedings, and we never require arbitration. Our liability for an order is capped at what you paid for it, except for injury from our negligence, fraud, or anything the law will not let us limit.
